Privacy Policy

1.1 ISC Holdings Group Pty Ltd (ACN 694 079 939) trading as PuntLogic (ABN 80 694 079 939) and any related entities (together the Company, we, us, our) is committed to protecting the privacy of personal information collected through our website (the Website), products and services (the Products and Services).

1.2 This Privacy Policy explains how we collect, use, disclose and store your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1.3 By accessing or using our Website, Products or Services, you consent to the collection and use of your personal information as described in this Privacy Policy.

2.1 We may collect the following types of personal information:

• Identity information: your name, email address, and Discord username;
• Payment information: billing details processed through our third-party payment provider (Stripe). We do not store your full credit card details;
• Account information: your membership tier, subscription status, and account preferences;
• Usage information: how you interact with our Website, Products and Services, including pages visited, features used, and time spent;
• Technical information: IP address, browser type, device type, operating system, and referral URLs;
• Communication information: messages you send to us via email or through our Discord community.

2.2 We may also collect information you provide voluntarily, such as when you complete a contact form, respond to a survey, or provide feedback or testimonials.

3.1 We collect personal information through the following means:

• directly from you when you register, subscribe, make a payment, or contact us;
• automatically through cookies, analytics tools, and similar technologies when you use our Website;
• from third-party service providers such as Stripe (payment processing) and Discord (community platform);
• from publicly available sources where lawful and appropriate.

4.1 We use your personal information for the following purposes:

• to provide, manage and maintain your subscription and access to our Products and Services;
• to process payments and manage billing;
• to communicate with you about your account, including service updates, changes to our Terms, and customer support;
• to improve and develop our Website, Products and Services;
• to personalise your experience and deliver relevant content;
• to monitor and enforce compliance with our Terms and Conditions, including anti-leaking provisions;
• to comply with legal obligations and resolve disputes;
• to protect the rights, property and safety of the Company, our members, and the public.

5.1 We may disclose your personal information to:

• Service providers: third-party providers who assist us in operating our Website and delivering our Products and Services, including Stripe (payment processing), Discord (community platform), and hosting providers. These providers are bound by confidentiality agreements and are only permitted to use your information for the purposes for which it was provided;
• Legal requirements: where required or authorised by law, regulation, court order, or governmental request;
• Protection of rights: where necessary to protect the rights, property or safety of the Company, our members, or the public;
• Business transfers: in connection with a merger, acquisition, or sale of all or a portion of our assets, in which case your personal information may be transferred as part of that transaction.

5.2 We do not sell, rent or trade your personal information to third parties for marketing purposes.

6.1 Our Website may use cookies and similar tracking technologies to enhance your browsing experience, analyse website traffic, and understand how our Website is used.

6.2 You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of some features of our Website.

7.1 We take reasonable measures to protect your personal information from unauthorised access, use, modification, disclosure or loss. These measures include encryption, access controls, and secure hosting environments.

7.2 Your personal information may be stored on servers located in Australia or overseas (including the United States) where our service providers operate. Where information is transferred overseas, we take reasonable steps to ensure the recipient handles your information in accordance with the APPs.

7.3 No method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

8.1 We retain your personal information for as long as your account is active or as needed to provide you with our Products and Services.

8.2 We may also retain and use your personal information as necessary to comply with legal obligations, resolve disputes, enforce our agreements, and for legitimate business purposes.

8.3 When your personal information is no longer required, we will take reasonable steps to destroy or de-identify it.

9.1 Under the Privacy Act 1988 (Cth), you have the right to:

• Access: request access to the personal information we hold about you;
• Correction: request correction of any inaccurate, incomplete, out-of-date, or misleading personal information;
• Complaint: lodge a complaint about our handling of your personal information.

9.2 To exercise any of these rights, please contact us at aceofspadesdiscord@gmail.com. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

9.3 If you are not satisfied with our response to your complaint, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

10.1 Our Website may contain links to third-party websites, including bookmaker websites, Discord, and payment providers. We are not responsible for the privacy practices or content of these third-party websites.

10.2 We encourage you to review the privacy policies of any third-party websites you visit.

12.1 We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our Website.

12.2 Your continued use of our Website, Products or Services after the publication of an updated Privacy Policy constitutes your acceptance of the changes.

13.1 If you have any questions, concerns or complaints about this Privacy Policy or our handling of your personal information, please contact us at: